Refund policy
We offer a 30-day return policy for non-food items. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must meet all of the following conditions:
1, It is in the same condition as when you received it
2, It is sealed, unworn, or unused
3, All original tags and packaging are intact
4, Provide a receipt or valid proof of purchase
Important: For hygiene and safety reasons, we are unable to accept returns or provide refunds for any items that have come into contact with food. This includes products such as coffee grinders, blenders, or other food appliances. If a product has been used (e.g., a grinder has had coffee run through it), it will not be eligible for return or refund,
If your item is faulty or not functioning properly, please contact us regading warranty information. Most machines are covered by a manufacturer’s warranty, and we will assist you in initiating a warranty claim or repair process, as applicable.
We reserve the right to refuse returns that do not meet the above criteria.
To start a return, you can contact us at hello@ilovekplus.com. If your return is accepted, we’ll send you a free return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping cost as well as an administration fee will be charged if the product returned is opened and not in its original condition.
You can always contact us with any questions at hello@ilovekplus.com
Wilfa Products Warranty Information:
As of 01.09.2020, Wilfa branded products come with a 5-year warranty, starting from the day the product is purchased.
This warranty only applies to products purchased and used in private households (non-commercial).
The warranty is void in commercial use as well as in the event of misuse, negligence, failure to follow Wilfa's instructions and by modification or unauthorised repair of the product.
This warranty covers manufacturing defects or defects that occur during the warranty period. The warranty does not apply to use of incorrect electrical voltage, normal wear and tear, incorrect use, or lack of maintenance, such as:
- Product overload
- Damage to glass
- Release coating
- Wear parts including filter, battery and other parts that must be replaced regularly
- Scale build up; descaling must be carried out in accordance with the instructions for use
- Presentation of your proof of purchase is proof of the guarantee.
BARATZA 2 YEAR WARRANTY
DEFINITION
Your standard warranty covers the cost of repair following a mechanical or electrical fault which stops the equipment working properly. The provision of this plan does not affect your statutory rights. This plan is governed by English law unless we have agreed otherwise with you.
CONDITIONS OF COVER:
1. The validity period of your warranty is for 2yrs from the date of purchase of your grinder.
2. This offer applies to new grinders only.
3. The standard warranty is offered exclusively to the recipient at point of purchase.
a) Please note, if you sell your grinder during its standard warranty period this agreement of cover is not transferable to the new owner.
3. Cover only applies if the product remains in the U.K or Ireland for the duration of the warranty period.
4. During the entire period of cover you must be able to provide proof of purchase when requested.
EXCEPTIONS TO COVER:
1. Costs arising from you failing to follow the manufacturer’s instructions.
2. Costs covered by any other guarantee or warranty provided by other suppliers or repairers.
3. Costs arising from you using your equipment in a non-domestic or commercial environment.
4. Accidental damage, theft, attempted theft, malicious damage, damage or failure caused by fire or explosion.
5. Damage or failure caused by floods, lightening, storms, frost or other bad weather conditions.
6. Costs arising from any problems with the supply of electricity.
7. Costs if no fault is found with your equipment, including engineer call out or shipping charges
8. Routine maintenance, cleaning and servicing.
9. Labour charges for work outside the repairer’s normal working hours.
10. Costs arising from not being able to use your equipment or from damage caused when the equipment breaks down.
11. Cosmetic damage such as dents or scratches to the equipment.
12. The cost of replacing any item or accessory that is intended to be replaceable. These items include; fuses, batteries, bulbs, related starters, silicone gaskets, filters and attachments.
13. Cost due to rust, corrosion or water damage.
14. Cables, plugs, covers, hoppers and hopper covers.
Eureka Grinders 1 Year Warranty
All Eureka grinders come with 12-month parts only and/or return to base warranty. If you encounter a faulty/damaged grinder please email the details with a photograph and video to hello@ilovekplus.com.
The grinder warranty does not include misuse. Please ensure prior to use that the grinder blades are not touching and that they are adjusted for coarser coffee.
If the grinder can be repaired by supplying replacement part(s) we will charge for the required items and issue a credit upon receipt of the faulty parts. Upon inspection if no fault is found, a fee of £40 will be charged.
Please note grinder repairs can take up to 2 weeks and in the rare situation that upon inspection the product is found to be beyond economical repair then we will replace at our cost.
K+ Coffee accepts no liability for consequential loss or damage to property that is attributed to the failure of the goods supplied (whether or not the Company is the manufacturer of the goods).
Fellow Product Warranty & Servicing
Fellow-branded products sold by K+ Coffee are covered by a one-year limited manufacturer’s warranty, administered by Fellow’s authorised UK servicing partner, Espresso Solutions. This warranty covers defects in materials and workmanship under normal use, provided the product has been used in accordance with the manufacturer’s instructions and within the United Kingdom.
This warranty does not cover damage caused by misuse, neglect, accidental damage, normal wear and tear, unauthorised repairs, or use outside the UK. Claims submitted after the one-year warranty period will not be eligible for repair or replacement under warranty.
To initiate a claim, customers must provide valid proof of purchase and confirm that they have completed the recommended troubleshooting steps as advised by K+ Coffee. Where assessment is required, the faulty part (e.g. the kettle base) may need to be returned to the servicing partner. Unless otherwise stated, postage and return costs for warranty inspection are the responsibility of the customer.
K+ Coffee’s obligations are strictly limited to the terms of the manufacturer’s warranty. We do not offer replacements, repairs, or partial refunds outside of the warranty period and are not responsible for the outcome of the assessment conducted by the servicing partner. Customers may also contact Fellow directly if they wish to escalate matters beyond the UK warranty
process.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Perishable goods (such as coffee, coffee beans, coffee drip bags, etc.), custom products (such as special orders or personalized items) cannot be returned. We also do not accept returns on sale items and gift cards.
Due to product authenticity issues, All Comandante grinders sales are final and non-refundable. We are authorised Comandate UK reseller and only sell genuine Comandante products.
Your product is faulty
If it is within 7 working days from the day of delivery:
Read the troubleshooting section of the product manual as it may be a common problem that can be easily resolved. Or contact us for techinical support to make sure it is a problem that can be resolved quickly.
If the problem cannot be resolved:
Most products come with 1 year manufacturers guarantee, so if your product develops a fault within 12 months we will offer you a repair. If a repair cannot be achieved then we will offer a replacement. In all cases we/and the manufacture reserve the right to inspect the product and verify the fault. If the fault has arisen out of misuse then we reserve the right to reclaim the cost of carriage and costs to rectify the problem.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.